Returns + Exchanges
Returns & Exchanges
Our Comprehensive Return Policy
At Nique, your satisfaction is our priority, and we aim to ensure that every purchase meets your expectations. We offer a flexible return policy that allows you to shop with confidence.
Return Eligibility
Full-Priced Items
Items purchased at full price or via pre-order may be returned for an exchange, refund or store credit within 14 days of the delivery date. Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable.
Sale Items
Items purchased during a sale, promotion or using a discount code are eligible for an exchange or store credit only, valid for 12 months from the date of issue. Refunds are not available on sale items unless required under Australian Consumer Law. Return shipping costs are the responsibility of the customer.
Final Sale
Items marked as Final Sale are not eligible for return, exchange or refund unless required under Australian Consumer Law.
Conditions of Return
To be eligible for a return, items must meet the following conditions:
- Be unworn, unwashed and in their original condition.
- Be returned neatly folded, with all buttons and fastenings secured.
- Be free from perfume, deodorant, makeup, smoke, pet hair or any other signs of wear.
- Have all original tags attached and intact.
- Be returned in their original packaging where reasonably possible.
- Have a return request lodged within 14 days of the delivery date.
Please take care when trying on garments, as items returned with marks, stains, odours or damage may not be accepted.
Items that do not meet these conditions may be refused and returned to the customer at their expense. Where an item requires additional cleaning, pressing, lint removal, repackaging or other work to restore it to a saleable condition, a handling fee of up to $25 may apply.
Exchanges
Eligible items may be exchanged once per order. If you wish to exchange your item again, any additional return shipping and postage costs will be the responsibility of the customer.
If your preferred size or colour is unavailable, you may choose to receive store credit instead.
Return Shipping
Customers are responsible for arranging and paying for return postage unless the item is faulty or we have sent an incorrect item. We recommend using a tracked shipping service, as Nique cannot accept responsibility for returns lost in transit.
Faulty Items
We take great care in producing high-quality garments. If you believe your item is faulty, please contact us as soon as possible with your order number, photographs and a description of the issue.
Faulty items must be returned either by mail or in person for assessment. Where a fault is confirmed, we will provide an appropriate remedy in accordance with Australian Consumer Law, which may include a repair, replacement or refund.
How to Lodge a Return
To start a return, click here
For international returns (outside of AU, CA, UK and US) Contact Customer Care at customercare@niqueclothing.com.au for return address details.
Pack the item(s) you wish to return. Items should be returned in their original packaging, where possible, to ensure safe return transit and reduce waste.
Customer Care will be in contact to process your exchange or return once the parcel has been received back.
Consumer Guarantee Our return policy respects your rights under Australian Consumer Law. If the product you receive is not of acceptable quality, is not fit for purpose, or differs significantly from its description, you may be eligible for a refund, exchange, or a reduction in the product's value. For more details, visit our Terms of Service